BÀI TẬP TÌNH HUỐNG 2

GENOVA VENDING MACHINES

BACKGROUND

Genova Vending Machines (GVM) is part of a multinational company, based in Zurich, Switzerland. GVM merged with other company 18 months ago. As the result of the merger, the management:

- cut the workforce by 15%

- introduced open-plan offices

- proposed that salary payments and staff recruitment should be done by outside companies insted of by the Human Resource (HR) Department. If this happens, there will be redundancies in the department.

Most staff are now worried about job security and morale is low. In particlar, staff in the HR Department complain of being overworked and severly stressed. Absenteesm is high and several staff have recently resigned.

CONSULTANTS' FINDING

The management has asked a group of consultants to study the problems in the HR Department. Here is the first part of their report.

Pressure from the redundancy-process

Sunce last year, the HR staff had to make many colleagues from other departments redundant. Some of the HR staff involved in this have suffered great emotional strain.

Further staff cut

There is a new rumour that possible further redundancies. The unions have said that they will recommend strike action if this happens.

TASK

1. You are member of the group of consultants studying the problem in the HR Department. Work in small groups to discuss these questions.
- Which prolems do you think are the most serious?
- What should the management do to solve the problems?
2. Meet one group. Work out an action plan to reduce the stress in the HR Department.

WRITTING

As leader of the Stress Management Team, write the Recommendations session of the report to GVM's Managing Director outlining your practical suggestions for stress management in the company in both the short and long term.